Creative Training Solutions - Providing Leadership Training into the 21st Century

We have 2 offices to serve your needs.
Florida:	New York
7349 Reserve Creek Drive Port St. Lucie, FL 34986 Phone: 772.359.0041	6070 Dana Shores Drive Honeoye, NY 14471 Phone: 772.359.0041

E-mail: cts7349@msn.com

Information and Testimonials	Professional Speaking	Leadership Development	Teaching Experience
Presentations and Research	Available Seminars	Contact Us and Fees & Terms	Professional Affiliations

Building the Organization of Tomorrow: Communicating Mission, Vision & Leadership

Mission and vision statements impact on most aspects of organizational performance and have been overwhelmingly accepted as an indispensable part of the strategic management process for organizations of all types. If clearly communicated, mission and vision statements may affect in a positive way employee's behavior or even induce desirable behavior, motivate employees and cultivate high levels of commitment. Therefore, mission statement can have a positively impact on employee performance that will ultimately lead to improved performance of the organization as a whole. Although mission and vision statements have a positive impact on organization performance and profitability, studies have shown that almost 40% of employees do not know or understand their company's mission and vision. This is even more important for hospitality industry, that has the highest employee turnover rate. Leadership of hotels, restaurants or other organizations in the hospitality industry should create an environment that encourage employees to contribute and be part of organizational mission statement because a team that understands its mission will accept it and complete it. It's also extremely important for hospitality organizations to keep the components of the mission statement focused on customer values. This will lead to the creation of a customer service culture and increased levels of customer satisfaction.

As one of industry's finest speakers and seminar leaders, Dr. Fantauzzo has provided his expertise in leadership training and organizational consulting to many well-known hotels or other hospitality organizations that include Buena Vista Hotel and Resort, Marriott Corporation orTurnberry Hotel and Resort. Companies and organizations that are serious about solving problems and managing change know they can count on Dr. James Fantauzzo. Contact us today and we will help your company overcome obstacles, improve performances and build the organization of tomorrow!

Communicating Mission, Vision & Leadership: Leadership Training For Hospitality Organizations

Workshop Overview (1 Hour):

Mission is a core competency
Mission describes uniqueness
Committing to the challenge; leading with shared vision
The vision is a stretch
Vision map
Giving life to a vision through leadership
Leadership challenges
To better understand the importance of having a continuous mission and vision through pro-active leadership and commitment that will be a support for the organization and the community
To acquire knowledge that will focus on giving superior value to all organizational customers, internal and external, by building excellence into every aspect of the organization. This is accomplished by creating an environment that encourages everyone to contribute to the organization. A team that understands its mission will accept it and complete it
How to effectively plan and implement realistic steps to gaining knowledge and experience that together will produce visionary and transformational leadership

Participant Learning Outcomes:

To better understand why it is important to prepare and implement an organizational Mission Statement
How to give life to a vision through leadership and commitment
To better understand why having a Mission is a core competency
How to create an environment that encourages everyone to contribute to the Mission of the organization
To better understand that Leadership, Vision, and Mission is a Process not a Position

We can be reached in either New York or Florida offices.

In Florida:
7349 Reserve Creek Drive
Port St. Lucie, FL 34896
Phone: 772.359.0041

In New York:
6070 Dana Shores Drive
Honeoye, NY 14471
Phone: 772.359.0041

Feel free to E-mail us at:
cts7349@msn.com

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What Our Clients Are Saying About Creative Training Solutions

"First I would like to compliment you on a fine presentation at the Customer Satisfaction Conference in Washington, D.C. last month. Not only was your presentation content meaningful, but your treatment of adult learning theory was impeccable."
~ Thompsonhealth, Michael P. Grinnels, Director of Education & Training.

"I would like to offer my unqualified recommendation for Dr. Fantauzzo in any area of human resource practice. I have found his information to be accurate and timely, and I can personally attest to the fact that the corporation has benefitted from the breadth of experience that Jim has to offer."
~ Optical Gaging Products, Inc., Edward T. Polidor, President/

"I have found Jim to be extremly compassionate, responsive, and always professional in his facilitation. Jim's materials are concise and carefully prepared. He holds his audiences's attention and the evaluations we receive are always favorable and extremely complimentary of Jim's style of delivery."
~ Saralie R. Foote, Manager, Training Industrial Management Council.

"Dear Dr. Fantauzzo, on behalf of the staff at Melles Griot Optical Systems, I would like to take this opportunity to thank you for the excellent training you have provided. The participants found the weekly training sessions to be well planned, informative and an asses to their professional careers."
~ Deborah Gsellmeier, Human Resources Manager.

"I just wanted to express my appreciation for the dedication that you have shown to the educational program here at Heritage Christian Home. Your sincerity and wisdom is felt immediately by the participants. You speak from the heart with passion and commitment and that is irreplceable."
~ Marisa E. Geitner, Organizational Development, Heritage Christian Home.

"It gives me great pleasure to write this recommendation for Dr. James Fantauzzo, a highly skilled and talented human resources training professional. He was of invaluable assistance with our training programs, an employee hand book, and providing guidance with our policies and procedures."
~ Karl-Heinz Zimmerman, General Manager, Turnberry Isle Resort.

"'The Art of Exceeding Customer Expectations in Healthcare' and 'Teambuilding in Healthcare'. Our participants found the training to be informative and very useful."
~ Nanette M. Dumont, Executive Assistant, Triple-S, Inc. Blue Cross and Blue Shield of Puerto Rico.

"Thank you! Your presentation on "Improving Teamwork - Voyage to Excellence" at our chapter meeting of IAAP was wonderful. We have heard nothing but positive feedback since our meeting."
~ Erika J. Kemblowski, CPS, Vice-President, Flower City Chapter

"I personally observed Dr. Fantauzzo in the ACE classroom and found him well prepared, and there was good interaction and rapport between instructor and students. It was obvious that Jim loved being in the classroom, helping students to aquire new knowledge that would be helpful to them on both professional and personal levels. We hope to schedule Dr. Fantauzzo for another class in the near future.

Dr. Fantauzzo also taught successfully for Barry University in the graduate program: HRDA (Human Resource Development and Administration). This program comes out of Barry's Graduate School of Education. I believe that Dr. James Fantauzzo is a competent professional and that he would be a strong addition to any institution or organization. "
~ Sister Grace Flowers, OP, Associate Director and Student Advisor, Barry University

"Dr Fantauzzo has been an active participant in the various faculty activities including business meetings and policy development. School and program planning and evaluation, and student advising and supervision. His work with students, staff, and other faculty is highly professional. He has worked with other faculty to develop plans for improving the various courses and programs including planning curriculum outcomes, course syllabi and new textbook evaluation and selection. In addition to his abilities as a faculty member, I have found him to be of the highest character. On several occasions, I have consulted with Dr. Fantauzzo about issues and concerns regarding the direction and focus of the college. He has always been willing and helpful in these consultations. "
~ William M. Rigel, PhD, Executive Vice President & Chief Academic Officer, Warner University